Zimbabwe
Apply Now and Redefine Digital Payments with Us!
Why EFT Corporation
EFT Corporation is Africa’s leading PCI-compliant payment solutions provider, offering secure, end-to-end services for retail and financial institutions. With over 23 years of experience, we specialise in transaction switching, ATM and POS acquiring, card issuing, internet and mobile banking, and hosting solutions.
We serve over 90 clients across 18 African countries, partnering with several global industry leaders. Headquartered in the UK, EFT Corp has 295 staff members in regional offices across Mauritius, Ghana, Kenya, South Africa, Zambia, Zimbabwe, Botswana, and India, with expansion plans into Rwanda and Tanzania. We aim to redefine digital payments, empowering financial institutions and making a meaningful impact across emerging markets.
Why You'll Love Working Here:
- Purpose-Driven Culture: Make an impact in transforming lives through secure and innovative payment solutions.
- Global Collaboration: Work alongside diverse, talented teams from across the globe.
- Continuous Growth: Expand your skills with mentorship, knowledge sharing, and cutting-edge technologies.
- Inclusive Environment: We value and celebrate diversity, fostering a workplace where everyone thrives.
Your Role
- As a Graduate Trainee Engineer you will be responsible for installing, configuring, and updating network systems, software, and hardware. Additionally, they monitor various systems and troubleshoot any user-related issues.
What You’ll Do
Operational Support:
- Enhance the overall availability of Postilion systems.
- Manage and implement the correct patches following the appropriate patch management.
- Respond to, resolve, and close tickets related to maintenance tasks, change management, and routine activities.
- Apply Postilion, operating system, and database patches according to the scheduled system patch management policy.
- Perform proactive and effective monitoring of switch ecosystems.
- Conduct standby activities as required.
- Complete timesheets and other required records to facilitate effective billing and costing.
- Administer transaction switches in a PCI-compliant environment.
- Administer the Hardware Security Module (HSM), such as Futurex or Thales.
- Respond to and resolve incidents and problems promptly as well as trying to prevent recurring incidents.
- Log and track issues received through various channels in the primary task management tool, such as Jira.
- Escalate project issues to senior engineers in a timely manner.
- Ensure appropriate monitoring levels are established and actively monitored.
- Identify and execute proactive projects to enhance overall team performance.
Monitoring:
- Serve as the primary point of contact for phone calls and emails from company customers.
- Generate and distribute daily, weekly, and monthly reports.
- Maintain a high level of customer service for all support queries and adhere to all service management principles.
- Monitor the infrastructure network and user application systems, escalating identified faults to the appropriate teams for resolution.
Documentation
- Ensure system documentation remains current and up to date, reflecting all changes according to company standards and baselines.
- Revise operational run books for each system as necessary.
- Abide by and adhere to all organizational information security policies.
- Generate all project documentation in compliance with information security policies.
- Furnish comprehensive documentation for new applications and products.
- Promptly record changes with the appropriate level of detail in alignment with the company’s change policy and procedures.
General cross functional tasks:
- Collaborate with external partners, including banks and telecommunications organizations, to proactively drive incident resolution and minimize repair time.
- Identify and implement innovative improvements to current processes and workflows.
- Ability to perform tasks outside of normal business hours as and when needed.
What We’re Looking For
Qualification & Experience:
- Bachelor of Science in Computer Sciences, Information Technology (IT) ,or Software Engineering or related field from a recognized university.
- Successful completion of one year graduate training program.
- Certifications such as VCP6, MCSE: Server Infrastructure, Microsoft Certified Solutions Associate (MCSA) , CompTIA A+, CompTIA Network + and Cisco Certified Network
- Associate (CCNA). Two or more of the following is advantageous.
- Have at least 1-2 years+ experience in IT environment and/or internships or co-operative learning programs.
Skills & Knowledge Required:
- Proficiency in using Structured Query Language and designing crystal reports.
- Proficiency in using Microsoft word, Microsoft Excel, Microsoft PowerPoint, Microsoft Projects, Microsoft Visio and Microsoft 365.
- Demonstrable experience in working with relational database management systems; experience with Microsoft Structured Query Language (SQL) server works as an added advantage.
- Demonstrate an understanding for the importance of properly documenting software-functional specifications, user and product manual, inline documentation.
- Strong understanding of fundamental networking concepts and protocols. I.e. Networking.
- Demonstrate an understanding of cryptography and security.
- Demonstrate and understanding of Electronic Funds Transfer mechanisms.
- Ability to communicate technical terms to non- technical audiences.
- Strong organizational skills.
- Proficient customer service.
Personal Attributes:
- Analytical – ability to analyse complex data and identify behavioural and transactional patterns indicative of fraudulent activities.
- Problem-Solving – ability to identify issues, evaluate alternatives, and implement effective solutions.
- Systematic and methodical – desire to develop and execute structured processes for fraud detection, investigation, and prevention.
- Agile – ability to break down tasks into smaller, manageable parts and adjusting course as needed based on stakeholder feedback and changing environments.
- Communication – strong verbal and written communication skills to effectively convey complex information to various stakeholders.
- Ethical Integrity – a strong sense of ethics and integrity, with a commitment to upholding ethical standards in all aspects of work.
- Intellectual curiosity – strong desire to learn and stay updated on emerging fraud trends and prevention techniques.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively with cross-functional teams.
Our Values
- Purposeful Impact: Every action drives meaningful change.
- Client-Centric Excellence: We succeed when our clients do.
- Integrity: Doing the right thing, always.
- Teamwork: Together, we achieve the extraordinary.
Why Now?
Be part of a pioneering force in digital payments, leading transformative projects across continents. At EFT Corporation, you’re not just joining a company—you’re joining a movement.
Ready to redefine the future of payments with us?
Apply now and let’s create the extraordinary together!
EFT Corporation is an Equal Opportunity Employer. Diversity drives our success, and we welcome passionate individuals from all walks of life to join our team.
EFT Corporation does not accept unsolicited resumes from search firms/recruiters. EFT Corporation will not pay any fees to search firms/recruiters if a search firm/recruiter submits a candidate unless an agreement has been entered into concerning the specific open position(s). Search firms/recruiters offering resumes to EFT Corporation on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.