HR Generalist

Role Purpose:

Human Resources Generalist reporting directly and playing a deputy role to the Group Human Resources Operational Manager, will play a critical role in overseeing and managing the day-to-day operations of the HR department for the EFT Corporation. You will collaborate with leadership, HR team members, and various departments to ensure effective and efficient development and implementation of HR processes, policies, and initiatives. Your role is pivotal in creating a positive and productive work environment, fostering employee engagement, and ensuring compliance with labour laws and regulations. This role requires a high level of due care, confidentiality and attention to detail.

HR Process Management:

• Drive the design, implementation and optimization of HR processes, policies, and procedures in collaboration with HR team members and leadership.

Employee Relations:

• Liaison with employees on any HR-related queries, ensuring all queries are effectively managed, documented and closed out.
• Foster a positive work environment by promoting open communication and addressing employee needs. 
• Support and drive adherence to HR policies, process and procedure. 
• Employee liaison for company benefits. 
• Performance management process support -Clear understanding of performance management process with active Business support. 
• Provide operational support for all HR related matters.

Performance Management:

• Driving the Implementation and management of performance appraisal processes, providing guidance to managers on performance reviews and feedback. 
• Identify professional development opportunities and support career growth initiatives for employees. Support execution of PDP (Personal Development Process) and identify professional development needs on organizational and departmental levels based on PDP results.

HR Administration:

• Employee Records Management- Maintain accurate, up to date and complete employee records including: 
• Employee database – employee information such as personal details, job titles, salaries, benefits, and performance reviews and any other business relevant information: 
  • Employee records aligned with document control standards, policy and procedure. 
  • Employee records adhere with in region labour reporting requirements 
  • Employee records support global stakeholder reporting requirements. 
  • Employee assets register and ensure insurance is in place aligned with standard practice. 
• Employee Lifecycle Administration. 
  • Preparation of approved HR documents, including but not limited to employment contracts, increase letters, bonus letters, promotion letters, exit letters and any other HR documentation. 
  • Drive approval of HR documents with authorised signatories. 
  • Store documentation aligned with document control standards, policy and procedure. 
• HRIS System Administration – Ensure HRIS Systems are aligned with approved Policies, Process, procedures to support effective enablement (e.g. Leave System updates with leave types, days, hierarchy etc). 
• Reporting Administration & Distribution – collection of data to support accurate, on time report requirements: 
  • Stakeholder reports.
  • Staff turnover. 
  • Grievance. 
  • Leave. 
  • Operational reporting. 
  • Performance Metrics. 
  • Employment Equity reporting. 
  • Other HR ad-hoc or monthly reports. 
• Third party service provider management. 
• Employment Equity administration. 
• Maintain EFT Corporation emails, signatures for individual team and groups, ensuring Appropriate updates for onboarding and offboarding, including email archiving.

Benefits and Compensation:

• Collaborate with finance and leadership to manage employee compensation, benefits programs, and rewards systems.
• Keep abreast of industry trends to ensure the organization remains competitive in terms of compensation and benefits.

Statutory Compliance and Legal Matters:

• Stay updated on labour laws and regulations to ensure the organization’s HR practices are following all relevant regulatory authorities. 
• Manage documentation related to HR processes, contracts, and legal requirements.
• Monitor HR process compliance and standards.
• Submission and record keeping of regulatory reporting (globally) – on time accurate submission of required regulatory reporting. 
• This includes, but is not limited to the following statutory reporting in South Africa:
  •  Annual Employment Equity Report. 
  • Annual Skills Development Report – SETA. 
  • Annual Workplace skills plan and Annual training report. 
  • BEEE Verification.
• This includes any in region statutory reporting. 
• Ensure third party service provider compliance where outsourced.
• Register with appropriate registered bodies and / or external stakeholders as reliable sources of labour and employee related regulation. 
• Engage and attend workgroups with external stakeholders as well as with the Regulatory Authorities. 
• Communicate updates to the HR and group operations team and drive internal process to effect changes where relevant: 
  • Identify changes. 
  • Notify appropriate teams.
  • Verify that the change has been implemented.

Recruitment:

• Manage end to end Operational Recruitment process including the management of careers website recruitment process within Business SLA’s.
• Support recruitment by participating in job advertisement, candidate selection and interviewing. 
• Coordinate with the interviewee and schedule the interview appointments.
• Conduct and verify background checks and employment eligibility verifications. 
• Draft offer letter. 
• Facilitate and drive digital signing of offer.

HR Operations:

• Employee Onboarding & Offboarding:
  • Prepare paperwork and schedules for a smooth new-hire onboarding process, at least two weeks in advance of new joiners start date, coordinating with cross-functional departments to deliver an exceptional onboarding experience. 
  • Ensure adherence to the onboarding/offboarding policy, process and procedures. 
• Assist in case preparation and investigations for CCMA and Labour dispute matters. 
• Support HR Projects and Initiatives.
• HR Training & Development – Provide training and support for HR policies, procedures and programs.
• Training Registers – Maintain Cross company training registers, invoices and certificates aligned with document control standards and group processes.

Way of Work:

• Use of proper punctuation, UK English grammar and spelling. 
• Ensure all documents, correspondence etc. are formatted correctly, are neat and accurate. 
• All activities are completed with due care and align with accuracy and quality standards. 
• Obtain necessary approvals for legal/compliance activities aligned with process. 
• Identify and / or confirm relevant timeframes / deadlines applicable to the task at hand.

Time-Sheet Management:

• Time tracking must be completed on a daily/weekly basis in Jira (Tempo).
• Accurate project codes must be allocated to each line item.
• Employee must track a min of 8 hours per workday.

Business Risk Management:

• Compliance with company policies and procedures.
• Complete all periodic mandatory policy and security training in accordance with Ukheshe/ EFT’s guidelines.
• A risk mindset must be applied, and any business risks must actively raise with the Business Risk Manager and report to the Chief Risk and Compliance Officer.