About eSwitch

eSwitch Zambia Limited trading as ”Zamlink” was registered with the registrar of companies in 2002. The company was officially launched in November 2005 when it started full operations.
Zamlink is an electronic transaction management company whose primary focus of attention is switching and settling secure shared financial transactions for its member banks and any third-party Institutions.
It is an initiative setup to facilitate a national switching infrastructure shared by banks and other approved third party financial institutions to support and manage a network of ATMs and POS terminals and route transactions to the appropriate bank/institution.
The company also installs, configures, and supports ATMs for its member and had initially run its own network of ATMs.

Our Vision

Our Vision

To be the preferred electronic funds transaction switch, sufficiently innovative to become Zambia’s most dominant and influential electronic transaction solution provider.

Core Values

Core values

Act with uncompromising honesty and integrity in everything we do.
Satisfy our customers with innovative technology and superior quality, value and service.
Value and develop our employees’ diverse talents, initiative and leadership.

Working for eSwitch


Eswitch employment policies provide for appropriate, consistent, and fair methods of meeting our strategic objectives that support mobility across the different business units throughout the company. We recruit high calibre and technical savvy staff to serve the customers and business needs of our organisation. Our approach is professional and fair. At Eswitch, we embrace the principles of equity to ensure a biasfree employee selection and retention process.

Contact us

2nd Floor, Sun Share Towers, office 205, Katima Mulilo Road, Lusaka, Zambia.

(+260) 0211 222 222 186

Products and Services

Eswitch offers the following services

  • Manage a network of ATMs
  • Route transactions to the appropriate participating bank
  • Seek authorizations
  • Provide stand-in authorizations where required
  • Provide timely, accurate clearing and settlement data
  • Provide an infrastructure for e-initiative delivery channels
  • ATM installation, configuration and maintenance services
  • Electronic funds transaction service consultancy

Other Services and capabilities

Switching other transactions but not limited to the following:

  • Airtime top up (mobile phone, ATM.)
  • Bill Payments
  • Mobile funds transfer
  • Electronic Vouchers (Electricity etc..)
  • Loyalty Schemes and gift cards