A bit about us
EFT Corporation is Africa’s leading PCI-compliant payment solutions provider, offering secure, end-to-end services for retail and financial institutions. With over 23 years of experience, we specialise in transaction switching, ATM and POS acquiring, card issuing, internet and mobile banking, and hosting solutions.
We serve over 90 clients across 18 African countries, partnering with several global industry leaders. Headquartered in the UK, EFT Corp has 295 staff members in regional offices across Mauritius, Ghana, Kenya, South Africa, Zambia, Zimbabwe, Botswana, and India, with expansion plans into Rwanda and Tanzania. We aim to redefine digital payments, empowering financial institutions and making a meaningful impact across emerging markets.
Our bold, entrepreneurial culture values diversity, inclusion, and purposeful collaboration, fostering a space where our team thrives personally and professionally.
What we are looking for
POS Terminal Technician (Zambia)
About the Role
Role Purpose:
This role is primarily responsible for overseeing and performing maintenance and repair of POS terminals and PIN pads in a controlled, secure and dependable manner. It necessarily includes a requirement for consistently following prescribed processes and meticulous workmanship.
Team Development and Knowledge Transfer:
- Mentor Team members on new technologies in area of expertise.
Device Repair and Maintenance:
- Working on assigned repair batches to restore devices to perfect operation in accordance with company standards.
- Working at an acceptable pace, which is currently 7-10 devices per day, dependent on bookings made.
- Provide assistance, guidance, and/or training to fellow repair team members to ensure efficient and effective device repairs.
- Participating in new device models or part replacement training for self and repair team members using Verifone training materials.
Documentation and Records Management:
- Ensuring daily maintenance of documentation, RMA Custody Form Handling, RMA Tickets, and records of own activity in accordance with company practices.
- Completing timesheets, job cards, or other required records that enable effective billing and costing.
- Reviewing daily reconciliation of Parts usage per Job Card and issued stock.
- Ensuring monthly reconciliation with Stores for parts used, pin pads and accessories issued for replacements and for onsite deployments.
Security and Compliance:
- Performing secondary security roles when assigned, such as Key Custodian or Dual Control for device access.
- Understanding and complying with all Company policies, processes, and procedures, including those for Information Security and Performance Management.
Inventory and Stock Management:
- Conducting a monthly check on available stocks of parts,consumables and pin pad inventory, and alerting Management on reorder requirements.
- Ensuring the accuracy of reconciliations with Stores and Finance for parts used per month.
Process Improvement and Operations Development:
- Working with Services Operation Management to develop, evolve, and continuously improve operations processes, procedures, runbooks, and standards.
- Uplifting any concerns within the repair team and helping to address these concerns by providing suggested fixes and improvements to your line manager.
Team Collaboration and Engagement:
- Working as part of a distributed team.
- Participating in meetings and performing other duties as assigned by Services Management.
- RMA Booking scheduling and planning with Services Delivery Manager.
Way of Work:
- Use of proper punctuation, UK English grammar and spelling.
- Ensure all documents, correspondence etc. are formatted correctly, are neat and accurate.
- All activities are completed with due care and align with accuracy and quality standards.
- Obtain necessary approvals for legal/compliance activities aligned with process.
- Identify and / or confirm relevant timeframes / deadlines applicable to the task at hand.
Time-Sheet Management:
- Time tracking must be completed on a daily/weekly basis in Jira (Tempo).
- Accurate project codes must be allocated to each line item.
- Employee must track a min of 8 hours per workday.
Business Risk Management:
- Compliance with company policies and procedures.
- Complete all periodic mandatory policy and security training in accordance with Ukheshe/ EFT’s guidelines
- A risk mindset must be applied, and any business risks must actively raise with the Business Risk Manager and report to the Chief Risk and Compliance Officer.
Requirements
What you need to succeed:
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Bachelor’s degree in Information Technology, or related field (preferred).
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Minimum of 2 years’ experience in terminal systems, including hardware and software.
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Previous experience in a fintech or payment solutions company is highly advantageous.
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Familiarity with POS operating systems such as Android or proprietary systems.
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Experience with payment card industry standards (e.g., PCI DSS, EMV).
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Experience working in a fast-paced, dynamic environment.
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Ability to travel as required.
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Problem-solving skills with the ability to diagnose issues both on-site and remotely.
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Strong attention to detail and adherence to security standards and best practices.
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Excellent communication skills for providing customer support and technical advice.
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Analytical – ability to analyse complex data and identify behavioural and transactional patterns indicative of fraudulent activities.
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Problem-Solving – ability to identify issues, evaluate alternatives, and implement effective solutions.
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Systematic and methodical – desire to develop and execute structured processes for fraud detection, investigation, and prevention.
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Agile – ability to break down tasks into smaller, manageable parts and adjusting course as needed based on stakeholder feedback and changing environments.
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Communication – strong verbal and written communication skills to effectively convey complex information to various stakeholders.
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Ethical Integrity – a strong sense of ethics and integrity, with a commitment to upholding ethical standards in all aspects of work.
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Intellectual curiosity – strong desire to learn and stay updated on emerging fraud trends and prevention techniques.
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Strong analytical and problem-solving skills.
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Excellent communication and interpersonal skills.
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Ability to work independently and collaboratively with cross-functional teams.
Country of Employment: Zambia
Country where services will be rendered:
The nature of this role may require the individual to provide services across different entities within the EFT Corporation Group as and when required. This could involve temporary assignments, projects, or responsibilities that extend beyond the specific entity to which the individual is initially assigned. The willingness to adapt and contribute to the broader objectives of the group is essential for success in this role.
Purposeful Impact. Client Focus. Doing the Right Thing, Cultivating Excellence. Teamwork.
We are an Equal Opportunity employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, neurodiversity or disability – whoever you are, if you’re curious, relentless and customer-obsessed, we want to hear from you.
EFT Corporation does not accept unsolicited resumes from search firms/recruiters. EFT Corporation will not pay any fees to search firms/recruiters if a search firm/recruiter submits a candidate unless an agreement has been entered into concerning the specific open position(s). Search firms/recruiters offering resumes to EFT Corporation on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
